Client Experiences
What Families Have Said
These accounts are shared with the permission of the clients involved. Names and some identifying details have been softened.
Return to Home340+
Families assisted
4.8
Average satisfaction rating
92%
Matters settled without trial
15+
Years serving KL families
Reviews
In Their Own Words
"When my husband and I agreed to separate, I was not sure whether we needed a solicitor at all. What Tepak Sirih gave us was exactly what I had hoped for — a calm person who helped us think through the custody arrangement without turning it into a battle. The written summaries after each session were particularly useful; I could share them with my husband without needing to relay everything from memory."
Rohani H.
Petaling Jaya · March 2025
"I had tried to write a letter to my brother about our late father's property arrangement several times and could not find the tone. The solicitor at Tepak Sirih listened to what I wanted the letter to achieve — not just what I wanted to say — and drafted something that reopened the conversation. My brother and I are now working through things properly. I did not expect a single letter to make that difference."
Khairul A.
Kuala Lumpur · February 2025
"Nur Hafidzah represented me through a custody matter that took longer than either of us had hoped. Through all of it, her manner remained steady and she was honest with me about what was likely at each stage. There were no surprises in the bills — the fee was agreed at the start and it did not change. That steadiness made a difficult period more manageable."
Fauziah Z.
Shah Alam · January 2025
"My wife and I used the Settled Family Legal Plan to put our parenting arrangements and wills in order after a period of difficulty. The sessions were spread over several months — we needed time between them, and the firm held that without any pressure. What we ended up with is a clear document both of us understand and trust. Worth every ringgit."
Azman M.
Subang Jaya · March 2025
"I came in expecting to be told I needed to go to court. Instead, Ahmad Khairul spent most of our first meeting asking whether I had considered mediation, and whether the other party might be open to it. They were. The letter Tepak Sirih drafted opened that conversation. It cost a fraction of what I had budgeted for something more adversarial, and the outcome was actually better."
Nurul L.
Ampang · February 2025
"As a single parent managing work and two children, I needed help with a custody matter that kept being postponed. Siti Liyana was patient about the delays on my side — she never made me feel that I was holding things up unreasonably. When I finally had everything together, the application was filed promptly and I was kept informed throughout. I felt in good hands."
Suraya W.
Cheras · April 2025
Longer Accounts
Some Situations in Depth
Reopening a Family Conversation
The situation
A client had not spoken meaningfully with a sibling in over two years following a disagreement about their late parent's estate. Attempts to communicate directly had worsened the situation.
How we helped
We drafted a single Initial Family Letter that acknowledged the history without assigning blame, and proposed a specific, limited next step. The letter was sent under the firm's letterhead.
What followed
The sibling responded within a week. The parties met independently and, within two months, reached an informal settlement they were both comfortable recording. No further legal action was needed.
Timeline: 3 weeks · Service: Initial Family Letter
A Custody Application Kept Child-Centred
The situation
A parent sought sole custody of two young children following a separation. The other parent was contesting. The client was concerned about the impact of proceedings on the children's wellbeing.
How we helped
Before filing, we supported an attempt at mediation. When that did not reach agreement, we prepared a thorough custody application keeping the children's routine and stability central to the arguments.
What followed
The court ordered joint custody with a parenting schedule the client found workable. The client noted that the children had remained largely shielded from the process, which had been the primary concern from the outset.
Timeline: 5 months · Service: Custody Application
A Family Plan Built Over Time
The situation
A couple in their fifties wanted to put their family's affairs — children from previous relationships, property, wills, and care arrangements — into a single documented order before any difficulty arose.
How we helped
We engaged them over six sessions across four months, mapping each element in turn and drafting documents progressively. Sessions were spaced to allow the couple to review and reflect between them.
What followed
The family now holds a clear, executed plan covering all the areas they had been quietly concerned about. Both described the process as having reduced a background anxiety they had carried for some years.
Timeline: 4 months · Service: Settled Family Legal Plan
Reach the Firm
We are available when you are ready
Professional Standing
Malaysian Bar Members
All solicitors hold current Bar Council membership, renewed annually under the Legal Profession Act 1976.
Mediation Accreditation
Senior associates hold family mediation accreditation, enabling a fuller range of resolution support beyond court proceedings.
Professional Indemnity
The firm maintains professional indemnity cover as required by Bar Council regulations.
Your experience may be different — but the care will be the same.
We take each matter on its own terms. If you would like to speak with us, we will make the time.
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